.eq-wrap{--eq-bg:#fff;--eq-ink:#172b33;--eq-muted:#586e77;--eq-line:#e4ebec;--eq-green:#087b66;color:var(--eq-ink);padding:20px 24px 10px;max-width:1700px;margin:auto;font-family:inherit}.eq-wrap *{box-sizing:border-box}.eq-wrap button,.eq-wrap select{font:inherit;cursor:pointer}.eq-wrap button{color:inherit}.eq-wrap [hidden]{display:none!important}.eq-top{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:16px}.eq-top h1{margin:0;font-size:24px;letter-spacing:-.5px}.eq-top p{margin:5px 0 0;color:var(--eq-muted);font-size:12px}.eq-top-actions{display:flex;gap:10px;align-items:center}.eq-action,.eq-icon,.eq-text-button,.eq-suggestion{border:1px solid var(--eq-line);border-radius:10px;background:var(--eq-bg);display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 14px;font-size:13px;transition:background .15s}.eq-icon{width:40px;height:40px;flex-shrink:0;padding:8px;border:0;background:transparent}.eq-action:hover,.eq-icon:hover,.eq-text-button:hover,.eq-person:hover,.eq-suggestion:hover{background:#eff5f4}.eq-action b{background:#e3eeec;border-radius:12px;font-size:11px;min-width:22px;padding:2px 5px}.eq-shell{display:grid;grid-template-columns:320px minmax(0,1fr);height:calc(100dvh - 155px);min-height:420px;max-height:1050px;border:1px solid var(--eq-line);border-radius:15px;overflow:hidden;position:relative;box-shadow:0 6px 25px #223b3b06;background:var(--eq-bg)}.eq-sidebar{display:flex;min-height:0;flex-direction:column;border-right:1px solid var(--eq-line);background:var(--eq-bg)}.eq-sidebar>header{display:flex;align-items:center;justify-content:space-between;padding:18px 18px 8px}.eq-sidebar h2{font-size:18px;margin:0}.eq-search{display:flex;align-items:center;gap:8px;margin:5px 16px 12px;border-radius:9px;background:#f0f4f4;padding:0 10px;color:var(--eq-muted)}.eq-search input{width:100%;min-width:0;border:0;background:transparent;font:inherit;font-size:13px;padding:11px 0;color:var(--eq-ink);outline:none}.eq-search:focus-within{box-shadow:0 0 0 2px #64b7a7}.eq-filters{display:flex;gap:7px;padding:0 16px 14px}.eq-filters button{border:0;border-radius:18px;background:#f1f4f4;color:var(--eq-muted);font-size:12px;padding:6px 12px}.eq-filters button.active{background:#dcf3e8;color:#17634b;font-weight:600}.eq-conversations{flex:1;overflow:auto}.eq-canal{display:flex;align-items:center;gap:12px;position:relative;width:100%;border:0;border-bottom:1px solid #f0f3f3;background:transparent;text-align:left;padding:16px;min-height:82px;transition:background .15s}.eq-canal:hover{background:#f4f7f7}.eq-canal.selected{background:#eaf3f1;box-shadow:inset 3px 0 var(--eq-green)}.eq-avatar{width:44px;height:44px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;background:#e6edf5;color:#48627d;font-size:15px;font-weight:700}.eq-avatar.ai{background:#ede7fa;color:#704ca4}.eq-avatar.group{background:#dceee8;color:#1d7860}.eq-contact{min-width:0;flex:1}.eq-contact-top{display:flex;align-items:center;gap:8px;margin-bottom:5px}.eq-contact-top strong{font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.eq-contact time{font-size:10px;color:var(--eq-muted)}.eq-preview{display:block;font-size:12px;color:var(--eq-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}.eq-count{background:#087b66;color:#fff;min-width:20px;padding:3px 6px;border-radius:12px;font-size:10px}.eq-mentioned{color:#08745b;font-size:10px}.eq-sidebar-foot{border-top:1px solid var(--eq-line);padding:14px;color:var(--eq-muted);font-size:11px;text-align:center}.eq-chat{min-width:0;min-height:0;display:flex;flex-direction:column;background:#efece5}.eq-chat-head{display:flex;align-items:center;gap:12px;min-height:78px;padding:14px 24px;background:#f9fbfb;border-bottom:1px solid var(--eq-line);z-index:1}.eq-chat-name{min-width:0}.eq-chat-head h2{font-size:16px;margin:0 0 5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.eq-chat-head p{font-size:11px;color:var(--eq-muted);margin:0;line-height:1.45}.eq-back{display:none}.eq-messages{flex:1;min-height:80px;overflow:auto;padding:18px 34px;background-color:#efece5;background-image:radial-gradient(#c3bcab38 .8px,transparent .8px);background-size:18px 18px;overscroll-behavior:contain}.eq-msg{width:fit-content;min-width:130px;max-width:78%;background:white;border-radius:0 12px 12px 12px;padding:10px 13px 6px;margin:0 0 12px;box-shadow:0 1px 2px #16313115;position:relative}.eq-msg.own{margin-left:auto;border-radius:12px 0 12px 12px;background:#ddf4ce}.eq-msg.ia{border-top:2px solid #cdb8e7}.eq-author{display:flex;gap:8px;align-items:center;font-size:12px;color:#296959;margin-bottom:5px}.eq-msg.ia .eq-author{color:#704ca4}.eq-author span{display:none}.eq-body{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.5;font-size:14px}.eq-msg footer{display:flex;align-items:center;justify-content:flex-end;gap:5px;color:#576d61;font-size:10px;margin-top:4px}.eq-date{text-align:center;margin:5px 0 17px}.eq-date span{display:inline-block;border-radius:7px;background:#fffdf1df;padding:5px 11px;font-size:10px;color:#5d665f;box-shadow:0 1px 2px #0000000a}.eq-ai-wait,.eq-ai-error{font-size:11px;margin:8px 0 3px;color:#536752}.eq-ai-error{color:#943c22}.eq-case{display:flex;width:100%;gap:8px;align-items:center;background:#f5f9f8;border:1px solid #e0ebe7;border-radius:7px;font-size:12px!important;color:#226352!important;padding:9px;margin:10px 0 3px}.eq-compose{background:#f9fbfb;padding:9px 16px 7px;border-top:1px solid var(--eq-line)}.eq-compose-tools{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.eq-compose-tools select{font-size:11px;border:0;background:transparent;color:var(--eq-muted);padding:5px;max-width:100%;margin-bottom:5px}.eq-compose-line{display:flex;gap:10px;align-items:flex-end}.eq-compose textarea{display:block;width:100%;min-height:44px;max-height:120px;resize:none;border:1px solid #e1e8e7;border-radius:12px;background:#fff;color:var(--eq-ink);font:inherit;font-size:14px;padding:11px 14px;line-height:20px}.eq-send{border:0;flex-shrink:0;width:44px;height:44px;display:flex;align-items:center;justify-content:center;border-radius:50%;background:#087b66;color:white!important}.eq-send:hover{background:#076a58}.eq-compose-foot{display:flex;justify-content:space-between;align-items:center;gap:10px;min-height:19px;margin-top:4px}.eq-compose-foot p{margin:0;font-size:11px;color:var(--eq-muted)}.eq-compose-foot small{font-size:9px;color:var(--eq-muted);white-space:nowrap;margin-left:auto}.eq-bottom-note{font-size:10px;color:var(--eq-muted);margin-top:9px;text-align:right}.eq-empty-chat{max-width:400px;margin:10vh auto 0;text-align:center;color:var(--eq-muted);line-height:1.6}.eq-empty-chat>.eq-avatar{width:60px;height:60px;font-size:23px}.eq-empty-chat h3{color:var(--eq-ink);font-size:20px;margin:15px 0 6px}.eq-empty-chat p{font-size:13px;margin:0 0 18px}.eq-empty-list{font-size:12px;padding:20px;color:var(--eq-muted);line-height:1.6}.eq-older{display:block;margin:0 auto 18px;background:white;border:1px solid var(--eq-line);border-radius:16px;padding:8px 12px;font-size:11px}.eq-drawer{position:absolute;z-index:3;right:0;top:0;bottom:0;width:350px;max-width:100%;overflow:auto;background:var(--eq-bg);border-left:1px solid var(--eq-line);box-shadow:-12px 0 35px #152d3212;padding:20px}.eq-drawer header,.eq-wrap dialog header{display:flex;align-items:center;justify-content:space-between;gap:10px}.eq-drawer h2{font-size:16px;margin:0}.eq-drawer-help{font-size:12px;color:var(--eq-muted);line-height:1.6}.eq-tarefa{display:block;text-align:left;border:1px solid var(--eq-line);border-radius:10px;width:100%;background:transparent;padding:12px;margin:10px 0}.eq-tarefa.selected{background:#eef6f3;border-color:#82b4a5}.eq-tarefa strong{display:block;font-size:13px;line-height:1.5;margin:8px 0}.eq-tarefa small{font-size:11px;color:var(--eq-muted)}.eq-task-status{font-size:10px;background:#f4f2e8;color:#716039;padding:4px 7px;border-radius:8px}.eq-task-banner{display:flex;gap:12px;align-items:center;justify-content:space-between;padding:12px 20px;background:#fffaf0;border-bottom:1px solid #e7ddc4}.eq-task-banner small{display:block;font-size:10px;color:#716039;margin-bottom:4px}.eq-task-banner strong{font-size:12px;line-height:1.4}.eq-task-actions{display:flex;align-items:center;gap:4px}.eq-text-button{font-size:11px;padding:6px 8px;border:0;background:transparent;color:#236a59!important}.eq-check{display:flex;gap:7px;align-items:center;font-size:12px;margin:16px 0;color:var(--eq-muted)}.eq-wrap dialog{border:1px solid var(--eq-line);border-radius:16px;width:440px;max-width:calc(100vw - 32px);max-height:85dvh;overflow:auto;padding:24px;background:var(--eq-bg);color:var(--eq-ink)}.eq-wrap dialog::backdrop{background:#122a3866}.eq-wrap dialog h2{font-size:20px;margin:0 0 12px}.eq-wrap dialog p{font-size:12px;color:var(--eq-muted);line-height:1.6}.eq-person{display:flex;gap:12px;align-items:center;width:100%;text-align:left;background:transparent;border:0;padding:12px 5px;border-radius:8px}.eq-person span small{display:block;margin-top:4px;font-size:11px;color:var(--eq-muted)}.eq-wrap dialog label{display:block;font-size:12px;margin:14px 0}.eq-wrap dialog input,.eq-wrap dialog select,.eq-wrap dialog textarea{display:block;width:100%;font:inherit;margin-top:7px;padding:10px;border:1px solid #ccd8d4;border-radius:7px;background:var(--eq-bg);color:inherit}.eq-wrap dialog textarea{min-height:90px}.eq-dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:20px}.eq-wrap .primary{background:var(--eq-green);color:white;border-color:var(--eq-green)}.eq-wrap button:disabled{opacity:.55;cursor:wait}.eq-wrap :focus-visible{outline:2px solid #0d8b70;outline-offset:3px}#selo-equipe{font-size:11px;margin-left:auto}@media(max-width:1000px){.eq-wrap{padding:16px}.eq-shell{grid-template-columns:275px minmax(0,1fr)}.eq-messages{padding:16px}.eq-msg{max-width:90%}.eq-task-banner{flex-wrap:wrap}.eq-top h1{font-size:21px}}@media(max-width:700px){.eq-wrap{padding:10px 8px 4px}.eq-top{gap:7px;margin-bottom:10px}.eq-top h1{font-size:18px}.eq-top p{font-size:10px}.eq-top-actions{gap:2px}.eq-top-actions>.eq-icon{display:none}.eq-top-actions .eq-action{font-size:11px;padding:8px}.eq-top-actions .eq-action svg{display:none}.eq-shell{display:block;height:calc(100dvh - 132px);min-height:360px;border-radius:10px}.eq-sidebar{height:100%;border:0}.eq-chat{display:none;height:100%}.eq-show-chat .eq-sidebar{display:none}.eq-show-chat .eq-chat{display:flex}.eq-back{display:flex;width:30px;padding:4px}.eq-chat-head{gap:8px;padding:10px 8px;min-height:70px}.eq-chat-head .eq-avatar{width:36px;height:36px}.eq-chat-head h2{font-size:15px}.eq-chat-head p{font-size:10px}.eq-compose{padding:7px 9px}.eq-compose textarea{font-size:16px}.eq-compose-foot small{display:none}.eq-messages{padding:12px}.eq-msg{max-width:90%}.eq-drawer{width:100%;border:0}.eq-bottom-note{font-size:9px}.eq-empty-chat{margin:8vh auto 0;padding:10px}.eq-task-actions{flex-wrap:wrap}.eq-task-banner{padding:9px 12px}.eq-top .eq-action b{min-width:18px}.eq-body{font-size:14px}}@media(prefers-reduced-motion:reduce){.eq-wrap *{transition:none!important}}

.eq-wrap h2{text-transform:none;letter-spacing:normal;color:var(--eq-ink)}

.eq-wrap{container-type:inline-size}
@container (max-width:680px){.eq-wrap{padding:10px 8px 4px}.eq-top{gap:7px;margin-bottom:10px}.eq-top h1{font-size:18px}.eq-top p{font-size:10px}.eq-top-actions{gap:2px}.eq-top-actions>.eq-icon{display:none}.eq-top-actions .eq-action{font-size:11px;padding:8px}.eq-top-actions .eq-action svg{display:none}.eq-shell{display:block;height:calc(100dvh - 132px);min-height:360px;border-radius:10px}.eq-sidebar{height:100%;border:0}.eq-chat{display:none;height:100%}.eq-show-chat .eq-sidebar{display:none}.eq-show-chat .eq-chat{display:flex}.eq-back{display:flex;width:30px;padding:4px}.eq-chat-head{gap:8px;padding:10px 8px;min-height:70px}.eq-chat-head .eq-avatar{width:36px;height:36px}.eq-chat-head h2{font-size:15px}.eq-chat-head p{font-size:10px}.eq-compose{padding:7px 9px}.eq-compose textarea{font-size:16px}.eq-compose-foot small{display:none}.eq-messages{padding:12px}.eq-msg{max-width:90%}.eq-drawer{width:100%;border:0}.eq-bottom-note{font-size:9px}.eq-empty-chat{margin:8vh auto 0;padding:10px}.eq-task-actions{flex-wrap:wrap}.eq-task-banner{padding:9px 12px}.eq-top .eq-action b{min-width:18px}.eq-body{font-size:14px}}
/* Conclusão explícita; resposta no chat é contexto, não confirmação de solução. */
.eq-chat-response{display:block;color:#376b59!important;font-size:11px;line-height:1.45;margin:7px 0 0}.eq-task-banner>div:first-child{min-width:0;flex:1}.eq-task-actions{flex-wrap:wrap;flex-shrink:0;max-width:100%}.eq-task-actions [data-resolver]{font-size:11px;padding:8px 10px}.eq-task-actions [data-resolver] svg{width:16px;height:16px}.eq-resolved,.eq-case-done{color:#376b59;font-size:11px}.eq-case-done{background:#f0f5f0;border-color:#dce7de}.eq-task-banner{flex-wrap:wrap;flex-shrink:0;max-height:45%;overflow:auto}

/* A mesma pendência abre em tabela ou chat, com o escopo da identidade atual. */
.eq-view-tabs{display:flex;gap:8px;margin:0 0 14px}.eq-view-tabs button{border:1px solid var(--eq-line);background:var(--eq-bg);border-radius:9px;padding:10px 18px;font-size:13px;font-weight:600}.eq-view-tabs button.active{background:#e3f3ed;color:#086750;border-color:#b8dfd1}.eq-shell{height:calc(100dvh - 204px)}
.eq-sheet{background:var(--eq-bg);border:1px solid var(--eq-line);border-radius:15px;overflow:hidden;box-shadow:0 6px 25px #223b3b06}.eq-sheet-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:20px 22px 14px}.eq-sheet-head h2{font-size:20px;margin:0}.eq-sheet-head p{font-size:12px;color:var(--eq-muted);margin:6px 0 0}.eq-sheet-head button{flex-shrink:0}.eq-sheet-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;padding:0 22px 18px}.eq-sheet-metrics>div{background:#f3f7f6;border:1px solid #e6efec;border-radius:10px;padding:12px 14px}.eq-sheet-metrics strong{font-size:25px;display:block}.eq-sheet-metrics span{font-size:11px;color:var(--eq-muted);display:block;margin-top:4px}.eq-sheet-filters{display:flex;gap:12px;padding:0 22px 14px;align-items:end}.eq-sheet-filters label{display:flex;flex-direction:column;gap:7px;font-size:11px;font-weight:600;min-width:180px}.eq-sheet-filters .eq-sheet-search{flex:1}.eq-sheet-filters input,.eq-sheet-filters select{border:1px solid #d5e0dc;border-radius:8px;padding:10px 12px;min-height:40px;width:100%;font:inherit;font-size:13px;color:var(--eq-ink);background:var(--eq-bg)}.eq-sheet-notice{margin:0;padding:0 22px;font-size:12px;color:var(--eq-muted);min-height:20px}.eq-sheet-scroll{width:100%;overflow:auto;max-height:calc(100dvh - 400px);min-height:210px;border-top:1px solid var(--eq-line);border-bottom:1px solid var(--eq-line)}.eq-sheet-table{border-collapse:separate;border-spacing:0;width:100%;min-width:1000px;text-align:left;font-size:12px;table-layout:fixed}.eq-sheet-table caption{text-align:left;font-size:11px;color:var(--eq-muted);padding:11px 16px;background:#fafcfb}.eq-sheet-table th{position:sticky;top:0;z-index:1;background:#f3f7f6;font-weight:600;color:var(--eq-muted);padding:12px 16px;border-bottom:1px solid var(--eq-line);font-size:11px}.eq-sheet-table td{vertical-align:top;padding:14px 16px;border-bottom:1px solid #edf2f0;overflow-wrap:anywhere}.eq-sheet-table tr:last-child td{border-bottom:0}.eq-sheet-table tr:hover td{background:#f8fbfa}.eq-sheet-table th:nth-child(1){width:17%}.eq-sheet-table th:nth-child(2){width:30%}.eq-sheet-table th:nth-child(3){width:12%}.eq-sheet-table th:nth-child(4){width:15%}.eq-sheet-table th:nth-child(5){width:13%}.eq-sheet-table th:nth-child(6){width:13%}.eq-sheet-table td>strong{display:block;font-size:12px}.eq-sheet-table td>span:not(.eq-sheet-status),.eq-sheet-table small{display:block;color:var(--eq-muted);font-size:10px;margin-top:6px;line-height:1.5}.eq-sheet-summary p{display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden;line-height:1.55;white-space:pre-line;margin:0}.eq-sheet-summary small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.eq-sheet-status{display:inline-block;padding:5px 8px;border-radius:7px;font-size:10px;line-height:1.5;background:#fff1d2;color:#80590d}.eq-sheet-status.em_andamento{background:#e8effa;color:#385e88}.eq-sheet-status.respondido{background:#e2f3eb;color:#176246}.eq-sheet-status.resolvido{background:#eef1f0;color:#56635e}.eq-sheet-table .eq-action{font-size:11px;padding:8px 10px;white-space:normal}.eq-sheet-empty{text-align:center;color:var(--eq-muted);padding:48px!important}.eq-sheet-foot{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 22px;font-size:12px}.eq-sheet-foot small{color:var(--eq-muted);font-size:10px}.eq-sheet-foot button{margin-left:auto}
@media(max-width:700px){.eq-shell{height:calc(100dvh - 174px)}.eq-view-tabs button{font-size:12px;padding:9px 12px}.eq-sheet-head{padding:16px 12px;align-items:start}.eq-sheet-head h2{font-size:17px}.eq-sheet-head p{font-size:11px}.eq-sheet-head button{padding:8px;font-size:11px}.eq-sheet-metrics{grid-template-columns:repeat(2,minmax(0,1fr));padding:0 12px 14px;gap:8px}.eq-sheet-metrics>div{padding:9px 12px}.eq-sheet-metrics strong{font-size:21px}.eq-sheet-filters{padding:0 12px 10px;flex-wrap:wrap;gap:10px}.eq-sheet-filters label{flex:1;min-width:130px}.eq-sheet-filters .eq-sheet-search{flex-basis:100%}.eq-sheet-notice{padding:0 12px}.eq-sheet-scroll{min-height:240px;max-height:55dvh}.eq-sheet-foot{padding:12px;flex-wrap:wrap}.eq-sheet-foot small{flex-basis:100%}}
@container(max-width:680px){.eq-shell{height:calc(100dvh - 174px)}.eq-sheet-head{padding:16px 12px}.eq-sheet-head h2{font-size:17px}.eq-sheet-head button{padding:8px;font-size:11px}.eq-sheet-metrics{grid-template-columns:repeat(2,minmax(0,1fr));padding:0 12px 14px;gap:8px}.eq-sheet-filters{padding:0 12px 10px;flex-wrap:wrap;gap:10px}.eq-sheet-filters label{flex:1;min-width:130px}.eq-sheet-filters .eq-sheet-search{flex-basis:100%}.eq-sheet-scroll{min-height:240px;max-height:55dvh}.eq-sheet-foot{padding:12px;flex-wrap:wrap}.eq-sheet-foot small{flex-basis:100%}}

/* Resposta compartilhada, preservada no mesmo histórico do chamado. */
.eq-wrap dialog.eq-sheet-reply{width:620px}.eq-reply-summary{font-size:13px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere;background:#f3f7f6;border-radius:8px;padding:12px}.eq-reply-history{margin-top:14px;font-size:12px}.eq-reply-history summary{cursor:pointer;color:var(--eq-green)}.eq-reply-history article{padding:12px 0;border-bottom:1px solid var(--eq-line)}.eq-reply-history time{display:block;color:var(--eq-muted);font-size:10px;margin-top:4px}.eq-reply-history p{white-space:pre-wrap;overflow-wrap:anywhere}.eq-wrap .eq-sheet-reply textarea{min-height:120px;resize:vertical}.eq-sheet-table td:last-child button{display:flex;margin-bottom:5px}

/* Os chamados usam a largura da tela; o chat continua disponível para o histórico. */
.eq-board-view .eq-sheet-head{padding:16px 20px 12px}.eq-board-view .eq-sheet-metrics{gap:8px;padding:0 20px 12px}.eq-board-view .eq-sheet-metrics>div{display:flex;gap:10px;align-items:center;padding:8px 12px}.eq-board-view .eq-sheet-metrics strong{font-size:22px}.eq-board-view .eq-sheet-metrics span{margin:0}.eq-board-view .eq-sheet-filters{padding:0 20px 10px}.eq-board{display:flex;gap:14px;padding:0 20px 16px;overflow-x:auto;align-items:stretch}.eq-board-column{flex:1;min-width:275px;background:#f5f7f6;border:1px solid var(--eq-line);border-top:3px solid #c79832;border-radius:12px;padding:12px;display:flex;flex-direction:column}.eq-board-column.em_andamento{border-top-color:#719acf}.eq-board-column.respondido{border-top-color:#309875}.eq-board-column.resolvido,.eq-board-column.cancelado{border-top-color:#8e9b95}.eq-board-column>header{display:flex;align-items:center;justify-content:space-between;gap:8px}.eq-board-column h3{font-size:13px;margin:0;text-transform:none;letter-spacing:0}.eq-board-column>header b{font-size:12px;background:#e7edea;border-radius:7px;padding:4px 8px}.eq-board-loaded{color:var(--eq-muted);font-size:10px;margin:7px 0 12px}.eq-board-cards{display:flex;flex-direction:column;gap:12px;overflow-y:auto;max-height:calc(100dvh - 380px);min-height:220px;overscroll-behavior:contain;padding-right:3px}.eq-ticket{border:1px solid #dde7e2;border-radius:10px;background:#fff;padding:14px;overflow-wrap:anywhere}.eq-ticket>small{font-size:10px;color:var(--eq-muted);display:block;line-height:1.5}.eq-ticket h4{font-size:15px;margin:7px 0}.eq-ticket-summary{font-size:13px;line-height:1.55;white-space:pre-line;display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical;overflow:hidden;margin:8px 0 12px}.eq-ticket-owner{display:flex;justify-content:space-between;gap:8px;font-size:11px;padding-top:10px;border-top:1px solid #edf2ef;margin-bottom:10px}.eq-ticket-owner span{color:var(--eq-muted)}.eq-ticket blockquote{margin:10px 0;padding:9px 10px;border-left:2px solid #94c9b8;background:#f2f8f5;border-radius:0 7px 7px 0}.eq-ticket blockquote strong{font-size:10px}.eq-ticket blockquote p{font-size:12px;line-height:1.5;margin:5px 0 0;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.eq-ticket-actions{display:flex;gap:7px;flex-wrap:wrap;margin-top:12px}.eq-ticket-actions .eq-action{font-size:12px;min-height:36px;padding:8px 12px}.eq-ticket-actions .eq-text-button{padding:6px 0;font-size:11px}.eq-board-empty{font-size:12px;color:var(--eq-muted);line-height:1.6;padding:15px 8px}.eq-task-context{font-size:12px;line-height:1.5}.eq-task-context summary{cursor:pointer;color:var(--eq-green)}.eq-task-context p{white-space:pre-wrap;overflow-wrap:anywhere;max-height:140px;overflow:auto;margin-bottom:0}.eq-chat-task .eq-compose textarea{min-height:96px}.eq-chat-task .eq-chat-head{min-height:60px;padding:9px 18px}.eq-chat-task .eq-task-banner{padding:10px 18px;max-height:32%}.eq-chat-task .eq-chat-head .eq-avatar{width:34px;height:34px}
.eq-wrap dialog.eq-sheet-reply{width:960px;max-height:92dvh;padding:22px}.eq-sheet-reply>header{position:sticky;top:-22px;background:var(--eq-bg);padding:8px 0;z-index:1}.eq-reply-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.2fr);gap:24px;align-items:start}.eq-reply-context{max-height:64dvh;overflow:auto;min-width:0}.eq-reply-layout>form{min-width:0}.eq-reply-layout>form label:first-child{margin-top:0}.eq-wrap .eq-sheet-reply textarea{min-height:220px;max-height:42dvh;font-size:15px;line-height:1.6}.eq-reply-layout .eq-dialog-actions{position:sticky;bottom:-22px;background:var(--eq-bg);padding:12px 0;margin-top:12px}.eq-sheet-reply .eq-dialog-actions button{min-height:42px}
@media(max-width:700px){.eq-view-tabs{gap:5px;flex-wrap:wrap}.eq-view-tabs button{padding:9px 10px}.eq-board{display:block;padding:0 12px 12px}.eq-board-column{min-width:0;margin-bottom:12px}.eq-board-cards{max-height:none;min-height:0;overflow:visible}.eq-board-view .eq-sheet-metrics{padding:0 12px 12px}.eq-board-view .eq-sheet-head{padding:14px 12px}.eq-board-view .eq-sheet-filters{padding:0 12px 10px}.eq-wrap dialog.eq-sheet-reply{padding:16px;max-height:94dvh;width:calc(100vw - 20px);max-width:calc(100vw - 20px)}.eq-reply-layout{display:flex;flex-direction:column;gap:18px}.eq-reply-context{width:100%;max-height:22dvh}.eq-reply-layout>form{width:100%}.eq-wrap .eq-sheet-reply textarea{min-height:160px;font-size:16px}.eq-sheet-reply>header{top:-16px}.eq-reply-layout .eq-dialog-actions{bottom:-16px}.eq-ticket-actions .eq-action{min-height:42px}}
.eq-client-context{margin-top:16px}.eq-client-toggle{color:var(--eq-green)!important;border-color:#b2d7cb;background:#f0f9f5;font-weight:600}.eq-client-panel{border:1px solid var(--eq-line);border-radius:12px;overflow:hidden;margin-top:12px}.eq-client-panel>header{padding:12px 14px;background:#f7faf9}.eq-client-panel h3{font-size:14px;margin:0 0 4px;overflow-wrap:anywhere}.eq-client-panel small{font-size:11px;color:var(--eq-muted)}.eq-client-tools{padding:5px 10px;background:#fff;display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:5px}.eq-client-tools [role=status]{font-size:11px;color:var(--eq-muted)}.eq-client-messages{height:48dvh;min-height:200px;overflow:auto;overscroll-behavior:contain;padding:14px;background:#f0eee8}.eq-client-message{width:fit-content;max-width:94%;padding:10px 12px;margin-bottom:12px;border-radius:12px;background:white;box-shadow:0 1px 3px #17352815;overflow-wrap:anywhere}.eq-client-message.outgoing{margin-left:auto;background:#e2f4d6}.eq-client-message>strong{display:block;font-size:11px;color:#406552;margin-bottom:6px}.eq-client-text{white-space:pre-wrap;font-size:14px;line-height:1.55}.eq-client-message footer{display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap;font-size:10px;color:var(--eq-muted);margin-top:8px}.eq-client-message .failed{color:#a3261d;font-weight:600}.eq-client-message .chat-media{white-space:normal;display:grid;gap:8px;margin-bottom:8px;max-width:100%}.eq-client-message .chat-media img,.eq-client-message .chat-media video{max-width:100%;max-height:260px;object-fit:contain;border-radius:6px}.eq-client-message .chat-media audio{width:280px;max-width:100%}.eq-client-message .chat-media a{font-size:12px;color:var(--eq-green)}.eq-client-message [data-media-status]{display:block}.eq-wrap dialog.eq-sheet-reply.eq-with-client{width:1280px}.eq-with-client .eq-reply-layout{grid-template-columns:minmax(0,1.2fr) minmax(320px,1fr)}.eq-with-client .eq-reply-context{max-height:none;overflow:visible}.eq-with-client .eq-reply-summary{max-height:130px;overflow:auto}.eq-with-client .eq-reply-history[open]{max-height:180px;overflow:auto}
@media(max-width:700px){.eq-wrap dialog.eq-sheet-reply.eq-with-client{width:calc(100vw - 20px)}.eq-client-message{max-width:100%}.eq-client-messages{height:38dvh;padding:10px}.eq-client-context{margin-top:10px}.eq-reply-context:has(.eq-client-context){max-height:none}.eq-reply-context:has(.eq-client-context) .eq-reply-summary{max-height:130px;overflow:auto}.eq-client-toggle{min-height:42px}}

.eq-ticket[draggable=true]{cursor:grab}.eq-ticket.eq-arrastando{opacity:.45}.eq-board-column.eq-alvo-drop{outline:2px dashed var(--eq-green);outline-offset:-4px;background:#f0f9f5}